Cancellation and refund policy

1.30-day money-back guarantee

If within the first 30 days after your initial service payment you encounter a problem that prevents you from using the service, we handle it as follows:

The guarantee applies to hosting, VPS and VDS plans. For Dedicated servers and Private Cloud, refund terms are set in the individual contract.

2.Non-refundable items

The following services are non-refundable by their nature:

• Domain registration and renewals — payments go directly to registries (.az, .com, .io etc.) and cannot be refunded. This is standard across all registrars.
• SSL certificates — issued by Certificate Authorities (CA), cannot be revoked or refunded.
• Dedicated servers and Private Cloud — sold under an individual contract with fixed terms. Refund conditions are stated separately in each contract.
• Setup fees and engineering work — completed work (migration, server setup, custom configurations) is non-refundable.
• Services used for more than 30 days — after the guarantee window expires, no refund is issued for the paid period; you may cancel auto-renewal at any time.

3.How to cancel a service or auto-renewal

You can cancel a service or auto-renewal yourself from the billing dashboard — that's the fastest path. If you have questions, we'll help via ticket or email.

• Account at billing.epro.io → Services → pick the service → Cancel. Auto-renewal is also disabled in one click.
• A ticket in your account or an email to support@epro.io — if you need help or have questions.

If you want to get a refund for money already paid rather than just cancel the service — that's a separate step. See the refund procedure section below.

4.How to request a refund

1. Open a ticket at billing.epro.io or write to support@epro.io.
2. Describe what specifically is not working or unsatisfactory — specifics help find a solution faster.
3. The technical team will respond within a few hours and try to resolve the issue.
4. If a solution is not possible — we issue the refund.
5. The refund is processed via the same payment method used originally (card, bank transfer or billing balance).

5.Refund processing times

Times depend on the payment method. We initiate the refund right after agreement; the remaining time is up to the bank or payment processor.

6.Policy updates

We may update this policy. The current version and date are shown at the top of this page. If you accepted a previous version when ordering a service, the terms in effect at that time apply to your subscription.